Responsible Gambling

At Tea Spins, we believe that entertainment should always remain a positive experience. Gambling is meant to be a form of fun — a way to enjoy your leisure time — but we recognize that for some, it can transition from a pastime into a serious concern. Your well-being is our absolute priority, and we are committed to providing a safe, secure, and supportive environment for all our players in the United Kingdom.

We operate under the strict regulations set forth by the United Kingdom Gambling Commission (UKGC). This ensures that we maintain the highest standards of fairness, transparency, and social responsibility. However, the most important part of responsible gambling happens with you. We encourage you to keep your play within your means, stay in control, and know when it is time to step away.

Keeping Gambling Fun: Your Personal Checklist

Before you play, it is helpful to establish some personal ground rules. Think of these as your personal toolkit for maintaining a healthy relationship with gaming:

Play for entertainment, not for income: Never view gambling as a way to make money or recover losses.
Set a budget before you start: Only ever gamble with money you can afford to lose. If your budget is gone, the session is over.
Keep track of time: It is easy to lose track of the clock when you are engaged. Use an alarm or timer to help you step back regularly.
Never chase your losses: Trying to "win back" money you have lost is a common trap that often leads to further financial stress.
Balance your life: Ensure that gambling never interferes with your work, your relationships, or your other hobbies.
Don’t play when upset: Avoid gambling if you are feeling anxious, depressed, or stressed. Decisions made in a heightened emotional state are rarely the best ones.

Empowering Tools for Control

We provide a range of robust tools designed to help you maintain control over your gaming habits. You can access these settings through your account dashboard at any time.

Deposit Limits

Setting a deposit limit is the most effective way to manage your spending. You can set limits on a daily, weekly, or monthly basis. If you reach your limit, you will be unable to make further deposits until the designated time period has elapsed. We encourage you to set a limit as soon as you open your account.

Reality Checks

It is easy to lose track of time while playing. Our reality check feature displays a notification on your screen at intervals of your choosing, reminding you how long you have been active in a session. It will show you your total time played and your net wins or losses for that session, helping you make an informed decision about whether to continue.

Time-Out (Cooling-Off Period)

If you feel that you need a short break from our platform, you can initiate a cooling-off period. This allows you to restrict access to your account for a period ranging from 24 hours up to six weeks. During this time, you will not be able to log in or make deposits, and you will be removed from our marketing mailing lists.

Self-Exclusion

For those who feel their gambling has become a problem and need to take a more significant step, we offer a comprehensive self-exclusion service. Self-exclusion allows you to block access to your account for a minimum of six months and up to five years. During this period, we will do everything within our power to prevent you from opening a new account and to ensure you do not receive any marketing materials.

We also strongly recommend that you consider using multi-operator self-exclusion services, which allow you to register your details to exclude yourself from all UK-licensed gambling operators simultaneously.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or social status. It is often a progressive issue, but recognizing the signs early can make a significant difference. You might be experiencing difficulties if you find yourself:

Spending more money or time on gambling than you originally intended.
Borrowing money to fund your gambling or using funds meant for bills and essentials.
Feeling guilty or ashamed about your gambling habits.
Lying to friends, family, or colleagues about how much you gamble.
Gambling to escape from life's problems or negative moods.
Becoming irritable, restless, or anxious when you are unable to gamble.
Losing interest in hobbies or activities that you used to enjoy.

If any of these resonate with you, please know that you are not alone, and help is available.

Where to Find Support

If you feel that you are losing control or that your gambling is negatively impacting your life, please reach out for professional, confidential support. There are several dedicated organizations in the United Kingdom that provide free advice, guidance, and counseling to those affected by gambling-related harms.

National Gambling Helpline

The National Gambling Helpline offers confidential support 24 hours a day, 7 days a week. You can speak to trained advisors who can provide information on how to manage your gambling and connect you with local support services.

Telephone: 0808 8020 133.

GamCare is the leading provider of information, advice, and support for anyone affected by gambling harms in the UK. They offer a range of services, including one-to-one counseling, support groups, and an online forum where you can connect with others in similar situations.

Visit their website to utilize their live chat service or to access their "Self-Assessment" tool, which can help you understand your current relationship with gambling.

GamStop

If you wish to self-exclude from all online gambling companies licensed in Great Britain, GamStop is a free service that makes this process simple and effective. Registering with GamStop will prevent you from accessing gambling websites and apps for a duration of your choosing.

Gordon Moody

Gordon Moody offers specialized, high-intensity support for people severely affected by gambling. They provide residential programs and specialized counseling services designed to help individuals regain control of their lives and address the underlying issues associated with their gambling behavior.

BeGambleAware is an independent charity that provides information and resources to help people make informed decisions about their gambling. Their website contains extensive tools, such as budget calculators and advice on how to talk to others about gambling problems.

Protecting Minors

At Tea Spins, we are committed to preventing underage gambling. It is illegal for anyone under the age of 18 to gamble in the United Kingdom. We employ rigorous age-verification procedures for every new account to ensure that our customers are of legal age.

We also encourage parents and guardians to take proactive steps to prevent minors from accessing gambling sites on shared devices. This includes:

Using parental control software to block access to gambling websites.
Keeping your login details, passwords, and payment information confidential and secure.
Installing filtering software such as NetNanny or CyberPatrol to prevent minors from viewing gambling content.

If you are a parent or guardian and are concerned about your child’s access to gambling sites, please reach out to the relevant support organizations for guidance.

Closing Thoughts

We want your time with Tea Spins to be a positive and enjoyable experience. Gambling is a high-risk activity, and maintaining control is the only way to ensure it remains a safe form of recreation.

If you ever feel that your gambling is becoming unmanageable, we urge you to reach out to one of the organizations listed above. There is no shame in seeking help — in fact, it is the bravest and most important step you can take toward securing your well-being.

Remember, we are here to support you. If you need assistance setting your deposit limits or initiating a cooling-off period, our customer support team is available to assist you. Your health and happiness are far more important than any game. Please play responsibly, stay within your limits, and look after yourself.